Hybrid Bilingual Customer Service Executive

moneyherogroup; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Annual leave incl. birthday/tenure

Professional trainings

Insurance and mental wellness program

Job summary

MoneyMax is seeking a customer service executive in Manila to handle inquiries via email, chat, and phone with a focus on customer satisfaction.

Ideal candidates are fluent in Tagalog and English, with at least 1 year in a customer service role and experience using customer service software such as Zendesk. The position offers a hybrid work setup and weekend off balance for work-life harmony.

Qualifications

• Fluency in Tagalog and English is mandatory.
• 1 year or more in customer service handling emails/chats/phone is preferred.
• Proficiency with customer service software/tools and strong problem-solving skills.

Responsibilities

• Respond to inquiries via email, chat, and phone with accuracy and empathy.
• Resolve issues to ensure a positive customer experience.
• Provide clear information about MoneyMax products and services.

Skills

Tagalog fluency

English fluency

Customer service software

Multitasking

Attention to detail

Tools

Zendesk

Job description

MoneyMax is seeking a customer service executive in Manila to handle inquiries via email, chat, and phone with a focus on customer satisfaction.

Ideal candidates are fluent in Tagalog and English, with at least 1 year in a customer service role and experience using customer service software such as Zendesk. The position offers a hybrid work setup and weekend off balance for work-life harmony.