Executive Customer Service

MoneyHero Group (Nasdaq: MNY); Manila; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

Tenure leave

Remote work leave

Career training

Internal mobility

Insurance

Mental wellness

Job summary

MoneyHero Group is seeking a Customer Service Executive to join our Customer Operations team in the Philippines. You will handle inquiries via email, chat, and phone, delivering excellent service to our local customers in Tagalog and English.

The role requires at least 1 year in customer service, proficiency with CS tools (Zendesk preferred), and a customer-first attitude. This is a hybrid position with Mon-Thu onsite and Friday work-from-home, offering opportunities for growth within a fintech

Qualifications

• Fluency in written and spoken Tagalog and English is mandatory.
• Minimum of 1 year of experience in a customer service role, handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat, and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyMax’s products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Skills

Tagalog

English

Customer service

Tools

Zendesk

Job description

Job Description:

Enjoy a hybrid work setup with this day-shift role! Work onsite from Monday to Thursday, with work-from-home on Fridays. Enjoy weekends off to support a healthy work-life balance.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

MoneyMax is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Philippines customer base through email, chat, and phone support channels. The ideal candidate must have strong written and verbal communication skills in Tagalog and English, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service will be responsible for:

• Promptly and accurately respond to customer inquiries via email, chat, and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyMax’s products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

In this role, we are looking for someone with:

• Fluency in written and spoken Tagalog and English is mandatory.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Good to have:

• Familiarity with the Philippines financial services industry.
• Experience using Zendesk as ticketing tool

#MoneyMax #LI-RR1

What can you expect from us?

• Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
• Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
• Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
• Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
• Reputation: We are backed by world‑class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.