Hybrid Bilingual Customer Service Exec (Tagalog/English)

MoneyHero Group (Nasdaq: MNY); Manila; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

Tenure leave

Remote work leave

Career training

Internal mobility

Insurance

Mental wellness

Job summary

MoneyHero Group is seeking a Customer Service Executive to join our Customer Operations team in the Philippines. You will handle inquiries via email, chat, and phone, delivering excellent service to our local customers in Tagalog and English.

The role requires at least 1 year in customer service, proficiency with CS tools (Zendesk preferred), and a customer-first attitude. This is a hybrid position with Mon-Thu onsite and Friday work-from-home, offering opportunities for growth within a fintech

Qualifications

• Fluency in written and spoken Tagalog and English is mandatory.
• Minimum of 1 year of experience in a customer service role, handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat, and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyMax’s products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Skills

Tagalog

English

Customer service

Tools

Zendesk

Job description

MoneyHero Group is seeking a Customer Service Executive to join our Customer Operations team in the Philippines. You will handle inquiries via email, chat, and phone, delivering excellent service to our local customers in Tagalog and English.

The role requires at least 1 year in customer service, proficiency with CS tools (Zendesk preferred), and a customer-first attitude. This is a hybrid position with Mon-Thu onsite and Friday work-from-home, offering opportunities for growth within a fintech