Executive, Customer Service

MoneyHero Group; Manila; Hybrid; PHP 301,000 - 469,000; Full time

Benefits offered by this job

Annual leave

Career development

Insurance and wellness

Hybrid work

Job summary

MoneyHero Group is seeking a highly motivated Customer Service Executive to join MoneyMax's Philippines team. This role supports customers via email, chat and phone, in Tagalog and English, delivering clear product guidance and issue resolution.

The ideal candidate has at least 1 year in customer service, strong written/spoken communication, and the ability to multitask while maintaining accuracy in records and adhering to company policies. Hybrid work supports work-life balance.

Qualifications

• Fluent in Tagalog and English, written and spoken.
• At least 1 year in customer service handling email and chat.
• Proficient with customer service software and tools.
• Strong problem-solving and critical thinking.
• Able to multitask and prioritize tasks.
• Detail-oriented and accurate.
• Positive and professional.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to inquiries via email, chat, and phone.
• Resolve customer issues to ensure satisfaction.
• Provide clear information about MoneyMax products and services.
• Escalate complex inquiries to the appropriate department.
• Maintain accurate records of interactions.
• Follow company policies for customer service.
• Contribute to service process improvements.
• Collaborate with team to meet department goals.

Skills

Tagalog/English bilingual

Customer service skills

Problem solving

Multitasking

Tools

Zendesk

Job description

Enjoy a hybrid work setup with this day-shift role! Work onsite from Monday to Thursday, with work-from-home on Fridays. Enjoy weekends off to support a healthy work-life balance.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence - bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

MoneyMax is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Philippines customer base through email, chat, and phone support channels. The ideal candidate must have strong written and verbal communication skills in Tagalog and English, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service will be responsible for:

• Promptly and accurately respond to customer inquiries via email, chat, and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyMax's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

In this role, we are looking for someone with:

• Fluency in written and spoken Tagalog and English is mandatory.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Good to have:

• Familiarity with the Philippines' financial services industry.
• Experience using Zendesk as ticketing tool

#MoneyMax #LI-RR1

What can you expect from us?

• Impact: We are actively