Back Office Associate

MicroSourcing International; Quezon City; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing seeks a Back Office Associate in a Hybrid Day shift setup in Quezon City, Philippines. You will deliver customer-focused support, resolve issues quickly, and document solutions in English.

Proficiency in Excel and comfort with digital platforms are essential for data handling and ticketing workflows. Join a growing team that emphasizes work-life harmony, learning opportunities, and inclusive culture.

Qualifications

• Excellent written and verbal English language communication skills.
• Customer-focused, patient, and positive attitude with a genuine willingness to assist others.
• Proven problem-solving skills and a fast, hands-on learning style.
• Strong proficiency in Microsoft Excel.
• High comfort level working with technology, digital platforms, and mobile devices.

Responsibilities

• Deliver exceptional, customer-focused support by addressing inquiries with patience, positivity, and a strong willingness to help.
• Resolve customer issues quickly using effective problem-solving skills and hands-on technical troubleshooting.
• Communicate solutions clearly and accurately through excellent written and verbal English communication.
• Manage data and customer information using Microsoft Excel and relevant support systems.
• Follow through on assigned tasks and follow up on customer requests to ensure complete issue resolution.

Skills

English proficiency

Customer-focused

Problem solving

Fast learner

Tech savvy

Tools

Microsoft Excel

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position

Back Office Associate

Location

Eastwood, Quezon City

Work setup & shift

Hybrid | Day shift

Why join MicroSourcing

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Back Office Associate, you will:

• Deliver exceptional, customer-focused support by addressing inquiries with patience, positivity, and a strong willingness to help.
• Resolve customer issues quickly using effective problem-solving skills and hands-on technical troubleshooting.
• Communicate solutions clearly and accurately through excellent written and verbal English communication.
• Manage data and customer information using Microsoft Excel and relevant support systems.
• Follow through on assigned tasks and follow up on customer requests to ensure complete issue resolution.

What You Need

Non-negotiables

• Excellent written and verbal English language communication skills with strong explanation abilities.
• Customer-focused, patient, and positive attitude with a genuine willingness to assist others.
• Proven problem-solving skills and a fast, hands-on learning style.
• Strong proficiency in Microsoft Excel.
• High comfort level working with technology, digital platforms, and mobile devices.

Preferred Skills/expertise

• Prior experience in a customer service, contact center, or technical support environment.
• Strong task management and follow-through habits in a fast-paced setting.
• Experience explaining complex or technical processes in simple, customer-friendly terms.
• Familiarity with ticketing systems, customer support platforms, or CRM tools.
• Experience troubleshooting mobile application or device concerns.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply