Hybrid AML Escalations & Investigations Specialist

Western Union; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid Time Offs

HMO coverage with dependents from day

Employee Wellness

Global Recognition and Rewards

Job summary

Western Union in Manila, Philippines is seeking an AML Compliance Escalations Team member. You will handle higher level investigations, assist on escalated inquiries via phone and email, and support AML programs including KYC and sanctions.

The role involves distributing work to meet SLAs and may include night shifts. The position requires a Bachelor's degree or equivalent and at least 1 year in AML/compliance, with strong analytical skills and excellent English communication.

Qualifications

• Bachelor's degree or equivalent relevant financial services experience.
• At least 1 year of AML/compliance, fraud, risk investigation, monitoring, or KYC experience.
• Strong analytical and investigative skills.
• Strong attention to detail.
• Ability to interpret customer behavior and transaction activity.
• Strong English language skills (verbal, written, listening).
• Ability to work independently within defined procedures.
• Ability to multitask and manage concurrent investigations.
• Night shift work may be required.

Responsibilities

• Handle higher level AML compliance escalations and investigations.
• Identify root causes and propose action for technical and other issues.
• Support specialists in AML programs (Global Sanctions, KYC, GFCC, GDD).
• Distribute work to specialists to meet SLAs.
• Prepare and distribute reports for the function.
• Represent the department and assist with trainings or projects.
• Assist Team Leader with additional tasks as required.

Skills

AML/compliance experience

Analytical skills

Investigative skills

Attention to detail

English language

Independent work

Education

Bachelor's degree or equivalent

Job description

Western Union in Manila, Philippines is seeking an AML Compliance Escalations Team member. You will handle higher level investigations, assist on escalated inquiries via phone and email, and support AML programs including KYC and sanctions.

The role involves distributing work to meet SLAs and may include night shifts. The position requires a Bachelor's degree or equivalent and at least 1 year in AML/compliance, with strong analytical skills and excellent English communication.