Escalations Specialist, AML Compliance

I91 Western Union Svs Philippines; Quezon City; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident and life insurance

Development platforms

Paid Time Offs

HMO coverage with dependents from day

Employee Wellness

Global Recognition and Rewards Program

Job summary

The Western Union Company in the Philippines is seeking an AML Compliance Escalations Team member to handle higher level investigations, escalated inquiries via phone and email, and support specialists across Global Sanctions, KYC, GFCC, GDD and other programs.

You will distribute work to specialists to meet SLAs, prepare and distribute reports, and represent the department while assisting on trainings or projects. Night shifts may be required; hybrid work from the office is expected.

Qualifications

• Bachelor's degree or equivalent relevant Financial Services experience.
• At least 1 year of AML/Compliance, Fraud, financial-risk investigation, monitoring, or KYC experience.
• Strong analytical and investigative skills.
• Strong attention to detail.
• Ability to interpret customer behavior and transaction activity.
• Strong English language skills are mandatory.
• Strong verbal, written and listening skills.
• Strong written documentation skills.
• Ability to work independently and make decisions within defined procedures.
• Ability to multitask and manage concurrent investigations.
• Job might require night shift work.

Responsibilities

• Handle higher level AML investigations and escalated inquiries via phone and e-mail.
• Identify and determine course of action for technical and other issues reported.
• Provide support to AML compliance specialists across Global Sanctions, KYC, GFCC, GDD and other programs.
• Distribute work to specialists with the goal to meet SLAs.
• Prepare and distribute reports for the function.
• Represent the department and assist on trainings or projects as required.
• Assist Team Leader with other tasks.

Skills

Analytical skills

Investigative skills

Attention to detail

English communication

Multitasking

Independent decision making

Night shift availability

Education

Bachelor's degree or equivalent

Job description

Role Responsibilities

Working as Anti Money Laundering (AML) Compliance Escalations Team member, you will be handling higher level investigations, assisting on escalated inquiries received over the phone, e-mail. You will be responsible to identify and find a course of action for technical and other issues reported. You will be responsible for providing support to specialists who work on anti-money laundering (AML) compliance program, including Global Sanctions, KYC, GFCC, GDD and/or other Compliance programs. You will be responsible for distributing work to specialists with the goal to meet SLAs. You may be required to prepare and distribute reports for your function. You will have to represent the department and if required assist on the ongoing trainings or projects. You will be assisting Team Leader with other tasks as required.

Role Requirements

• Bachelor's degree or equivalent relevant Financial Services experience.
• At least 1 year of relevant AML/Compliance, Fraud, financial-risk investigation, monitoring, or KYC experience.
• Strong analytical and investigative skills.
• Strong attention to detail.
• Ability to interpret customer behavior and transaction activity.
• Strong English language skills are mandatory.
• Strong verbal, written and listening skills.
• Strong written documentation skills.
• Ability to work independently and make decisions within defined procedures.
• Ability to multitask and manage concurrent investigations.
• Job might require night shift work.

Workplace Options

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

• short-term incentives
• multiple health insurance options
• accident and life insurance
• access to best-in-class development platforms

Please see the benefits below specific to your country. If applicable, additional role‑specific benefits will be mentioned during your interview process or in an offer of employment.

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 11-27-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital‑first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.