AML Escalations Investigator

I91 Western Union Svs Philippines; Quezon City; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident and life insurance

Development platforms

Paid Time Offs

HMO coverage with dependents from day

Employee Wellness

Global Recognition and Rewards Program

Job summary

The Western Union Company in the Philippines is seeking an AML Compliance Escalations Team member to handle higher level investigations, escalated inquiries via phone and email, and support specialists across Global Sanctions, KYC, GFCC, GDD and other programs.

You will distribute work to specialists to meet SLAs, prepare and distribute reports, and represent the department while assisting on trainings or projects. Night shifts may be required; hybrid work from the office is expected.

Qualifications

• Bachelor's degree or equivalent relevant Financial Services experience.
• At least 1 year of AML/Compliance, Fraud, financial-risk investigation, monitoring, or KYC experience.
• Strong analytical and investigative skills.
• Strong attention to detail.
• Ability to interpret customer behavior and transaction activity.
• Strong English language skills are mandatory.
• Strong verbal, written and listening skills.
• Strong written documentation skills.
• Ability to work independently and make decisions within defined procedures.
• Ability to multitask and manage concurrent investigations.
• Job might require night shift work.

Responsibilities

• Handle higher level AML investigations and escalated inquiries via phone and e-mail.
• Identify and determine course of action for technical and other issues reported.
• Provide support to AML compliance specialists across Global Sanctions, KYC, GFCC, GDD and other programs.
• Distribute work to specialists with the goal to meet SLAs.
• Prepare and distribute reports for the function.
• Represent the department and assist on trainings or projects as required.
• Assist Team Leader with other tasks.

Skills

Analytical skills

Investigative skills

Attention to detail

English communication

Multitasking

Independent decision making

Night shift availability

Education

Bachelor's degree or equivalent

Job description

The Western Union Company in the Philippines is seeking an AML Compliance Escalations Team member to handle higher level investigations, escalated inquiries via phone and email, and support specialists across Global Sanctions, KYC, GFCC, GDD and other programs.

You will distribute work to specialists to meet SLAs, prepare and distribute reports, and represent the department while assisting on trainings or projects. Night shifts may be required; hybrid work from the office is expected.