Spanish-Speaking AML/KYC Investigator

Western Union; Quezon City; Hybrid; PHP 540,000 - 900,000; Full time

Benefits offered by this job

Spanish language allowance

Hybrid working arrangement

Health insurance

Paid sick and vacation leave

Job summary

Western Union in Manila is seeking a Spanish-speaking Specialist in AML Compliance (KYC) to investigate customer cases requiring enhanced due diligence and to conduct customer interviews by phone. You will analyze customer activities, document findings, and escalate when necessary.

The role emphasizes bilingual communication, strong analytical skills, and collaboration within the KYC team. A hybrid work arrangement is offered with in-office days to support collaboration.

Qualifications

• Bachelor's degree or equivalent experience in financial services preferred.
• Minimum of 1 year of experience in AML compliance, fraud prevention, and financial crime investigations.
• Minimum of 1 year of experience in customer-facing roles with phone interactions.
• Strong knowledge of AML typologies, KYC requirements, and red flags.

Responsibilities

• Investigate customer activities under enhanced due diligence.
• Conduct customer interviews and gather information by phone.
• Review customer behavior, relationship with counterparties, and economic profile.
• Document findings and escalate to stakeholders as needed.
• Support AML team with typology identification and risk monitoring.

Skills

Bilingual English/Spanish

Analytical skills

Communication skills

MS Excel

Interviewing customers

Autonomy

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Western Union in Manila is seeking a Spanish-speaking Specialist in AML Compliance (KYC) to investigate customer cases requiring enhanced due diligence and to conduct customer interviews by phone. You will analyze customer activities, document findings, and escalate when necessary.

The role emphasizes bilingual communication, strong analytical skills, and collaboration within the KYC team. A hybrid work arrangement is offered with in-office days to support collaboration.