Escalations Specialist, AML Compliance

Western Union; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid Time Offs

HMO coverage with dependents from day

Employee Wellness

Global Recognition and Rewards

Job summary

Western Union in Manila, Philippines is seeking an AML Compliance Escalations Team member. You will handle higher level investigations, assist on escalated inquiries via phone and email, and support AML programs including KYC and sanctions.

The role involves distributing work to meet SLAs and may include night shifts. The position requires a Bachelor's degree or equivalent and at least 1 year in AML/compliance, with strong analytical skills and excellent English communication.

Qualifications

• Bachelor's degree or equivalent relevant financial services experience.
• At least 1 year of AML/compliance, fraud, risk investigation, monitoring, or KYC experience.
• Strong analytical and investigative skills.
• Strong attention to detail.
• Ability to interpret customer behavior and transaction activity.
• Strong English language skills (verbal, written, listening).
• Ability to work independently within defined procedures.
• Ability to multitask and manage concurrent investigations.
• Night shift work may be required.

Responsibilities

• Handle higher level AML compliance escalations and investigations.
• Identify root causes and propose action for technical and other issues.
• Support specialists in AML programs (Global Sanctions, KYC, GFCC, GDD).
• Distribute work to specialists to meet SLAs.
• Prepare and distribute reports for the function.
• Represent the department and assist with trainings or projects.
• Assist Team Leader with additional tasks as required.

Skills

AML/compliance experience

Analytical skills

Investigative skills

Attention to detail

English language

Independent work

Education

Bachelor's degree or equivalent

Job description

Job Description

Role Responsibilities

• Working as Anti Money Laundering (AML) Compliance Escalations Team member, you will be handling higher level investigations, assisting on escalated inquiries received over the phone, e-mail.
• You will be responsible to identify and find a course of action for technical and other issues reported.
• You will be responsible for providing support to specialists who work on anti-money laundering (AML) compliance program, including Global Sanctions, KYC, GFCC, GDD and/or other Compliance programs.
• You will be responsible for distributing work to specialists with the goal to meet SLAs.
• You may be required to prepare and distribute reports for your function.
• You will have to represent the department and if required assist on the ongoing trainings or projects.
• You will be assisting Team Leader with other tasks as required.

Role Requirements

• Bachelor's degree or equivalent relevant Financial Services experience.
• At least 1 year of relevant AML/Compliance, Fraud, financial-risk investigation, monitoring, or KYC experience.
• Strong analytical and investigative skills.
• Strong attention to detail.
• Ability to interpret customer behavior and transaction activity.
• Strong English language skills are mandatory. Strong verbal, written and listening skills.
• Strong written documentation skills.
• Ability to work independently and make decisions within defined procedures.
• Ability to multitask and manage concurrent investigations.
• Job might require night shift work.

Workplace Options

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid Time Offs

• HMO coverage with dependents from day 1 of employment, subject toinsurer's review
• Employee Wellness

• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

11-27-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.