Hybrid 1st Line IT Support Engineer – Windows & macOS

MicroSourcing International

Manila

Hybrid

PHP 290,000 - 469,000

Full time

3 days ago

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Benefits offered by this job

Healthcare on day one

Performance bonuses

Group life insurance

Paid time off with cash conversion

Flexible work arrangements

Career growth opportunities

Inclusive culture

Job summary

MicroSourcing is seeking a 1st Line Support Engineer to serve as the first point of contact for end-users, delivering remote support across Windows and macOS environments. You will manage user accounts, licenses, and group policies using AD and Microsoft Entra ID, while handling basic server monitoring and triage.

The role requires flexibility to work shifting schedules in a hybrid setup in Eastwood, Quezon City.

Qualifications

Experience in 1st Line / Tier 1 IT Support or Service Desk.
Hands-on Microsoft 365 user and license administration.
Strong Active Directory management and Microsoft Entra ID.
Experience troubleshooting Windows and macOS.
Willingness to work shifts in a hybrid setup based in Eastwood, Quezon City.

Responsibilities

Be the first point of contact for end-users, logging incidents and service requests.
Deliver first-level remote technical support for Windows and macOS.
Administer user accounts, permissions, and group policies using AD and Entra ID.
Manage mailboxes, licenses, security groups, and M365 apps.
Perform basic server monitoring and health checks.
Escalate complex issues to higher-tier teams with detailed notes.