Support Engineer

MicroSourcing; Manila; Hybrid; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Group life insurance

Paid time off with cash conversion

Flexible work arrangements

Career growth opportunities

Inclusive culture

Job summary

MicroSourcing is seeking a 1st Line Support Engineer to serve as the first point of contact for end-users, delivering remote support across Windows and macOS environments. You will manage user accounts, licenses, and group policies using AD and Microsoft Entra ID, while handling basic server monitoring and triage.

The role requires flexibility to work shifting schedules in a hybrid setup in Eastwood, Quezon City.

Qualifications

• Experience in 1st Line / Tier 1 IT Support or Service Desk.
• Hands-on Microsoft 365 user and license administration.
• Strong Active Directory management and Microsoft Entra ID.
• Experience troubleshooting Windows and macOS.
• Willingness to work shifts in a hybrid setup based in Eastwood, Quezon City.

Responsibilities

• Be the first point of contact for end-users, logging incidents and service requests.
• Deliver first-level remote technical support for Windows and macOS.
• Administer user accounts, permissions, and group policies using AD and Entra ID.
• Manage mailboxes, licenses, security groups, and M365 apps.
• Perform basic server monitoring and health checks.
• Escalate complex issues to higher-tier teams with detailed notes.

Skills

1st Line IT Support

Microsoft 365 admin

Active Directory

Entra ID

Windows 10/11

macOS support

Customer service

Tools

Microsoft Entra ID

ITIL ticketing tools

Windows Server

Job description

Discover your 100% YOU with MicroSourcing!

Position: 1st Line Support Engineer

Location: Eastwood, Libis, Quezon City

Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a 1st Line Support Engineer, you will:

• Serve as the first point of contact for end-users, logging and managing incidents and service requests through the ticketing system.
• Deliver prompt first-level remote technical support and issue resolution across Windows and Apple macOS environments.
• Administer user accounts, permissions, and group policies using Active Directory and Microsoft Entra ID.
• Manage user mailboxes, licenses, security groups, and cloud applications within the Microsoft 365 Admin Center.
• Perform basic server monitoring, routine health checks, and initial triage for core IT infrastructure.
• Escalate complex hardware, network, or server incidents to higher-tier support teams with detailed troubleshooting notes.

What You Need

Non-negotiables

• Proven experience in a 1st Line / Tier 1 IT Support or Service Desk role.
• Hands-on experience with Microsoft 365 (Office 365) user and license administration.
• Solid technical background in Active Directory management and Microsoft Entra ID (formerly Azure AD).
• Demonstrated troubleshooting expertise across both Windows (10/11) and Apple macOS operating systems.
• Flexibility to work shifting schedules in a hybrid setup based in Eastwood, Libis, Quezon City.

Preferred Skills/expertise

• Foundational understanding of server operating systems (Windows Server / Linux) and basic server troubleshooting.
• Familiarity with enterprise remote management, ITIL service management frameworks, and modern ticketing tools.
• Relevant industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL 4 Foundation.
• Strong diagnostic, analytical, and hardware/software problem-solving skills.
• Excellent English verbal and written communication skills with a customer-centric mindset.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply