Hybrid IT Support Technician (OSS Tech 1)

KMC Solutions; Taguig; Hybrid; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive salary and benefits

HMO + free dependent

Access to KMC's exclusive pantry (MadX

Job summary

KMC Solutions is hiring an OSS Tech 1 in Manila to provide first-line IT support and handle incidents and requests with a focus on timely resolution. The role involves hardware/software maintenance, IMAC tasks, and working with the network and asset teams.

The position requires strong communication, organization, and problem-solving skills, with a willingness to work shifting hours and be assigned to multiple locations. Hybrid work setup offered.

Qualifications

• Excellent customer interface skills.
• Good interpersonal communication skills.
• Understanding of customer satisfaction principles and practices.
• Ability to write technical support documentation.
• Team player.
• Ability to work under pressure.
• Good organizational and time management skills.
• Good analytical and problem-solving skills.
• Maintains strong attention to detail in high-pressure situations.

Responsibilities

• Provides first-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales; logs relevant incident/service request details per help desk procedures.
• Communicates with client regarding incident progress.
• Ensures tickets are always updated until issues are resolved.
• Conducts hardware and software maintenance and support.
• Performs IMAC (Install, Move, Add and Change).
• Local network support and/or assists centralized Network team.
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners.
• Assists Asset Management Team in inventory of IT assets.
• Performs deployment and movement of IT assets.
• Performs additional task that may be assigned by the immediate supervisor.

Skills

Customer service

Communication

Documentation

Teamwork

Time management

Analytical thinking

Attention to detail

Education

Bachelor's degree in Computer Science/Information Technology

Job description

KMC Solutions is hiring an OSS Tech 1 in Manila to provide first-line IT support and handle incidents and requests with a focus on timely resolution. The role involves hardware/software maintenance, IMAC tasks, and working with the network and asset teams.

The position requires strong communication, organization, and problem-solving skills, with a willingness to work shifting hours and be assigned to multiple locations. Hybrid work setup offered.