HVACR Alarm Technician I - Hybrid

Copeland; Quezon City; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Copeland is hiring for a Technician I in Manila/Quezon City, Philippines. This role focuses on alarm management for refrigeration and HVAC systems within a 24/7 operations environment, primarily via outbound calls.

The position requires at least a 4-year degree or an associate degree, with fresh graduates welcomed. Strong MS Office skills and customer service experience are a plus as you support basic to advanced alarm handling and dispatch activities.

Qualifications

• Graduate with a 4-year degree or at least an associate degree.
• Fresh graduates are acceptable.
• Experience in interactive customer service and related functions is preferred.
• Background in offshore service operations is an advantage.

Responsibilities

• Monitor and diagnose alarms for refrigeration and HVAC systems.
• Perform troubleshooting via customer software.
• Process service requests following client procedures.
• Handle inbound/outbound calls and dispatch work orders.
• Conduct graph analysis and support alarm-related concerns across customer tiers.

Skills

MS Office

Customer service

Alarm monitoring

Education

Bachelor's degree

Associate degree

Tools

SharePoint

MS Excel

Job description

Copeland is hiring for a Technician I in Manila/Quezon City, Philippines. This role focuses on alarm management for refrigeration and HVAC systems within a 24/7 operations environment, primarily via outbound calls.

The position requires at least a 4-year degree or an associate degree, with fresh graduates welcomed. Strong MS Office skills and customer service experience are a plus as you support basic to advanced alarm handling and dispatch activities.