Hybrid Customer Experience Specialist (HVACR)

Copeland; Quezon City; Ibrido; PHP 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Copeland in Quezon City, Philippines, is seeking a Customer Service Specialist for a hybrid, full-time role. You will deliver outstanding customer experience by managing inquiries, quotes, orders, and delivery coordination across internal teams.

Responsibilities include responding to inquiries, ensuring SLA-compliant order processing, and handling after-sales support, including warranties and returns. Join a global climate technology leader focused on sustainable HVACR solutions.

Competenze

• Experience in customer service or order management processes.
• Ability to coordinate with multiple departments and maintain SLA.
• Strong attention to detail and accuracy in processing orders.

Mansioni

• Respond to customer inquiries across channels.
• Review pricing, plant capacity, credit status for orders.
• Update existing orders and coordinate changes.
• Provide shipment confirmations and monitor delivery status.
• Handle warranty, claims and returns inquiries.

Conoscenze

Customer care

Order management

Cross-dept coordination

Expediting & delivery

Descrizione del lavoro

Copeland in Quezon City, Philippines, is seeking a Customer Service Specialist for a hybrid, full-time role. You will deliver outstanding customer experience by managing inquiries, quotes, orders, and delivery coordination across internal teams.

Responsibilities include responding to inquiries, ensuring SLA-compliant order processing, and handling after-sales support, including warranties and returns. Join a global climate technology leader focused on sustainable HVACR solutions.