Technical Support Representative (Hybrid Setup)

Risewave Consulting Inc.; Quezon City; On-site; PHP 279,000 - 424,000; Part time

Job summary

A leading consulting firm in Quezon City is seeking candidates for an alarm management position that involves handling refrigeration and HVAC alarms. This role requires strong English communication skills and is open to fresh graduates. Responsibilities include diagnosing alarms, updating work orders, and providing customer service support. The position is contractual for 6 months with a hybrid work setup (3 days on-site per week).

Qualifications

• Fresh graduates are acceptable.
• Preferred experience in interactive customer service.
• Background in offshore service operations is an advantage.
• Experience from interactive customer service is preferred.

Responsibilities

• Interrogate refrigeration and HVAC alarms.
• Provide sound decisions based on alarm history.
• Update and confirm completed work orders.
• Answer inbound and transferred calls.
• Answer inbound and transferred calls and address them as necessary.

Skills

Good English communication skills

Customer service orientation

Education

Graduate of any 4-year degree

Fresh graduates acceptable

Job description

This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations. This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic and Resolution Food Retail customers.

Responsibilities And Outputs

Alarm Management & Smart Dispatch

• Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers.
• Deliver alarm information with accurate documentation by calling or sending email to external customers.
• Provide sound decision based on alarm history and graph analysis.
• Update and confirm completed work orders pursuant to customer procedures.
• Answer inbound and transferred calls and address them as necessary

JOB SPECIFICATIONS

EDUCATIONAL BACKGROUND

• Graduate of any 4-year degree Work Experience Or Training
• Fresh graduates are acceptable
• Preferred with experience gained from interactive customer service and related functions.
• Background in offshore service operations is an advantage
• Good English communication skills is a MUST
• Contractual position for 6 months

Work location: West Avenue, Barangay Bungad, Diliman Quezon City

Work setup: Hybrid (3x RTO/week)

Work Schedule: Midshift/Nightshift