Alarm Management Technician - 24/7 HVACR Support

Copeland Electric

Philippines

Hybrid

PHP 240,000 - 360,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work policy

Job summary

Copeland Electric is seeking an Alarm Management Support professional to deliver basic and advanced alarm handling for refrigeration and HVAC systems within a 24/7 operations environment. The role focuses on outbound calls, monitoring alarms, diagnosing issues via customer software, and processing service requests following client procedures.

The ideal candidate is a fresh graduate with strong MS Office skills and a customer-service mindset.

Qualifications

Graduate of any 4-year degree or at least an associate graduate (2-year course).
A fresh graduate is acceptable.
Preferred with experience gained from interactive customer service and related functions.
Background in offshore service operations is an advantage.

Responsibilities

Interrogate refrigeration and HVAC alarms, diagnose per SLAs with external customers.
Communicate alarm information via calls or emails with proper documentation.
Identify action: call or hold alarms based on history and analysis.
Update and confirm completed work orders per procedures.
Answer inbound calls and assist customers as needed.
Read and follow customer procedures; contribute to process improvements.
Conduct customer surveys for every external transaction.