Human Resources Manager

But First, Coffee Inc.; Mandaluyong; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

But First, Coffee Inc. in Mandaluyong is seeking an HR Manager to build a strong, accountable organization balancing employee care, performance management, learning and development, manpower optimization, and management support across the business.

You will lead the HR team, define service standards, and collaborate with senior leaders to implement development programs, succession planning, and compliant people strategies.

Qualifications

• Bachelor's degree in HR, Psychology, Business Administration, or related field.
• 5–7+ years of progressive HR experience.
• 2–3+ years leading an HR team or function.
• Strong experience in Learning & Development, Employee relations, Performance management, Recruitment, and Compensation & manpower planning.
• Experience with Philippine Labor Laws and due process.
• Experience in retail, F&B, QSR, franchising, or fast-paced multi-branch operations preferred.

Responsibilities

• Lead and develop the HR team, establish service standards, and address HR concerns promptly.
• Strengthen KPI and performance review systems; document issues and implement improvement plans.
• Identify coaching or training needs and determine appropriate actions.
• Identify skill gaps and develop annual and quarterly training plans; source external trainers and programs.
• Drive manpower planning and recruitment pipelines; manage headcount and organizational structure.
• Enhance employee engagement and retention through practical initiatives and clear communication.
• Provide management with regular manpower insights and succession planning support.
• Review salaries, promotions, and organizational structure; benchmark roles.

Skills

Learning & Development

Employee relations

Performance management

Recruitment

Compensation & manpower planning

Organizational development

Philippine Labor Laws

Education

Bachelor's degree in HR / Psychology / Business Administration

Job description

Role Overview:

The HR Manager will be responsible for building a strong, accountable, and continuously developing organization. We need someone who can balance employee care, performance management, learning and development, manpower optimization, and management support.

Key Responsibilities

HR Team Leadership

• Lead and develop the existing HR team
• Establish clear responsibilities and service standards
• Ensure HR concerns are addressed properly and on time

Performance Management

• Strengthen KPI and performance review systems
• Ensure managers properly document performance issues
• Implement improvement plans and accountability processes
• Identify whether performance gaps require coaching, training, or formal action

Learning & Development

• Identify skill and competency gaps across departments
• Create an annual and quarterly training and development plan
• Proactively source external trainers, courses, workshops, certifications, and learning partners
• Initiate internal training programs based on business needs
• Develop managers in leadership, people management, communication, problem-solving, and accountability
• Coordinate technical and functional training with department heads
• Build individual development and career plans for high-potential employees
• Measure whether training actually improves employee performance
• Build succession plans for critical positions

Recruitment & Manpower Planning

• Ensure critical positions are filled quickly
• Review manpower requirements across Head Office and operations
• Recommend whether positions should be hired, outsourced, consolidated, or removed
• Maintain recruitment pipelines for critical and high-turnover roles

Employee Engagement & Retention

• Regularly understand employee concerns and morale
• Recommend practical retention and engagement initiatives
• Improve communication between employees, managers, and management
• Establish clear career and development opportunities for strong performers

Compensation & Organization

• Review salaries, job levels, promotions, and organizational structure
• Benchmark roles appropriately
• Help management control manpower cost without compromising critical functions

Employee Relations & Compliance

• Handle disciplinary cases professionally and consistently
• Ensure due process and proper documentation
• Maintain compliance with Philippine labor requirements and company policies
• Work with Legal when necessary

Management Partnership

• Provide management with regular manpower and HR insights
• Identify people and capability risks before they become larger operational problems
• Support organizational restructuring and succession planning
• Recommend where management should invest in people development

Minimum Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or related field
• At least 5–7 years of progressive HR experience, with at least 2–3 years leading an HR team or function
• Strong experience in:
  • Learning & Development
  • Employee relations
  • Performance management
  • Recruitment
  • Compensation and manpower planning
  • Organizational development
  • Philippine Labor Laws and due process
• Must have experience developing or implementing training and employee development programs
• Experience in retail, F&B, QSR, franchising, multi-branch operations, or another fast-paced organization is highly preferred
• Comfortable working directly with senior management
• Able to handle both strategic HR work and urgent operational concerns