Human Resources Business Partner (Employee Relations)

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 520,000 - 900,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Makati is seeking an Employee Relations Specialist to partner with business leaders, manage employee relations concerns, investigations, and disciplinary cases, while ensuring compliance with Philippine labor laws and company policies.

The role focuses on trusted HR guidance, effective case management, documentation, and engagement initiatives across operations, with an emphasis on fairness in handling sensitive workplace matters.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, or a related field.
• Three to five years of HR experience, including strong employee relations experience.
• Knowledge of Philippine labor laws and HR practices.
• Strong communication, problem-solving, conflict resolution, and stakeholder management skills.
• Sound judgement, discretion, and the ability to manage sensitive workplace matters professionally.
• Strong documentation, organisation, and case management abilities.

Responsibilities

• Handle employee relations concerns, investigations, and disciplinary cases.
• Provide guidance to business leaders on HR policies, employee matters, and appropriate resolutions.
• Manage grievances, conflict resolution processes, and related case documentation.
• Ensure employee relations practices comply with Philippine labor laws and company policies.
• Analyse employee relations trends and recommend practical solutions to improve workplace outcomes.
• Partner with HR and Operations teams on employee engagement initiatives.
• Maintain accurate, confidential, and well-organised employee relations records.

Skills

Employee relations

Policy guidance

Stakeholder management

Investigation handling

Documentation

Education

Bachelor’s degree in HR or Psychology

Job description

About the role

Partner with business leaders to manage employee relations, resolve workplace concerns, and promote compliance with company policies and Philippine labor regulations. This role provides trusted HR guidance, supports fair and consistent case management, and contributes to positive employee engagement across the organisation.

Key responsibilities

• Handle employee relations concerns, investigations, and disciplinary cases.

• Provide guidance to business leaders on HR policies, employee matters, and appropriate resolutions.

• Manage grievances, conflict resolution processes, and related case documentation.

• Ensure employee relations practices comply with Philippine labor laws and company policies.

• Analyse employee relations trends and recommend practical solutions to improve workplace outcomes.

• Partner with HR and Operations teams on employee engagement initiatives.

• Maintain accurate, confidential, and well-organised employee relations records.

What we're looking for

• Bachelor’s degree in Human Resources, Psychology, or a related field.

• Three to five years of HR experience, including strong employee relations experience.

• Knowledge of Philippine labor laws and HR practices.

• Strong communication, problem-solving, conflict resolution, and stakeholder management skills.

• Sound judgement, discretion, and the ability to manage sensitive workplace matters professionally.

• Strong documentation, organisation, and case management abilities.