Human Resource Staff

Optimized Customer Solutions Inc; Pampanga; On-site; PHP 240,000 - 360,000; Full time

Job summary

Optimized Customer Solutions Inc. is seeking a Human Resource Staff to join our San Fernando, Pampanga HR team. This full-time position supports the delivery of HR services and helps implement policies that foster a positive workplace culture.

You will assist with recruitment, onboarding, records management, payroll coordination, policy communication, and employee support across the organization. This role offers collaboration with diverse teams and opportunities to contribute to people

Qualifications

• Secondary or tertiary qualification in Human Resources or related discipline or equivalent professional experience.
• Proven experience in an HR administrative or generalist HR role.
• Strong knowledge of HR processes and employment law.
• Excellent organizational and time management skills.
• Proficiency in HR information systems and MS Office.

Responsibilities

• Support the recruitment and onboarding process (job postings, candidate screening, interview coordination, new employee orientation).
• Assist in administration of employee records and confidentiality compliance.
• Process payroll information, leave requests, and other HR admin tasks with relevant departments.
• Support development and communication of HR policies and procedures.
• Provide general HR support and address employee queries about benefits and policies.
• Coordinate employee engagement activities, training programmes, and professional development initiatives.
• Maintain HR databases and ensure data accuracy and up-to-date information.
• Support compliance with employment legislation and safety regulations.
• Collaborate with line managers to address HR-related issues and implement solutions.
• Contribute to continuous improvement of HR processes and procedures via feedback.

Skills

HR processes

Employment law

Organizational skills

Communication skills

Discretion

MS Office

HRIS proficiency

Education

HR-related qualification (secondary/tertiary)

Tools

HRIS systems

Microsoft Office

Job description

About the role

We are seeking a dedicated Human Resource Staff member to join the HR team at Optimized Customer Solutions Inc. This is a full-time position based in San Fernando, Pampanga. In this role, you will play a vital part in supporting the delivery of comprehensive human resources services across our organization. You will contribute to the development and implementation of HR strategies, policies, and programmes that foster a positive workplace culture and enable our employees to thrive. This position offers the opportunity to work with diverse teams and make a meaningful impact on our company’s success through effective people management and organizational support.

Key responsibilities

1. Support the recruitment and onboarding process, including job postings, candidate screening, interview coordination, and new employee orientation
2. Assist in the administration of employee records, documentation, and personnel files whilst maintaining confidentiality and compliance with data protection regulations
3. Process payroll information, leave requests, and other employee administrative matters in coordination with relevant departments
4. Support the development and communication of HR policies and procedures to employees across the organization
5. Provide general HR support to employees, addressing queries and concerns regarding employment matters, benefits, and company policies
6. Assist in the organization and coordination of employee engagement activities, training programmes, and professional development initiatives
7. Maintain HR databases and management systems, ensuring accurate and up-to-date information
8. Support compliance with employment legislation, health and safety regulations, and other statutory requirements
9. Collaborate with line managers and department heads to address HR-related issues and implement effective solutions
10. Contribute to the continuous improvement of HR processes and procedures through feedback and suggestions

What we’re looking for

1. A secondary or tertiary qualification in Human Resources, Business Administration, or a related discipline, or equivalent professional experience
2. Proven experience in an HR administrative or generalist HR role, ideally within a consulting or business services environment
3. Strong knowledge of HR processes, employment law, and best practices in human resources management
4. Excellent organizational and time management skills, with the ability to manage multiple priorities effectively
5. Proficiency in HR information systems and Microsoft Office applications
6. Exceptional attention to detail and accuracy, particularly when handling sensitive employee information
7. Strong communication skills, both written and verbal, with the ability to interact professionally with employees at all levels
8. Demonstrated ability to work collaboratively within a team environment and provide support to colleagues
9. Discretion and confidentiality when handling sensitive and confidential HR matters
10. Problem-solving ability and a proactive approach to addressing HR challenges
11. Familiarity with Philippine labor laws and employment regulations is highly desirable