Human Resource Manager

FirstBPO Business Process Outsourcing; San Pablo; Presencial; PHP 900 000 - 1 500 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Health and wellness benefits

Professional development

Career advancement

Flexible work arrangements

Inclusive workplace culture

Incentives and recognition

Supportive management

Resumo da oferta

FirstBPO Business Process Outsourcing in San Pablo City, Laguna, is hiring a Human Resource Manager on a full-time basis. The role shaping HR strategy, attracting, developing and retaining talent, while ensuring compliance with employment laws and company policies.

You will lead recruitment, oversee onboarding, manage employee relations, administer compensation and benefits, and design training programs to support growth.

Qualificações

• Bachelor's degree in Human Resources Management, Business Administration, or related field.
• SHRM-CP, CIPD or equivalent HR certification.
• Minimum of 5 years' experience in HR management in BPO or fast-paced corporate environment.
• Proven expertise in recruitment, talent acquisition, and workforce planning.
• Strong knowledge of employment law, labour regulations, and compliance requirements relevant to the Philippines.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with employees at all levels.
• Proficiency in HR information systems and Microsoft Office Suite.
• Experience in employee relations management and conflict resolution.
• Leadership qualities with the ability to inspire and motivate teams.
• Experience managing multi-site or large-scale operations.

Responsabilidades

• Develop and implement comprehensive human resources strategies aligned with company objectives and business growth plans.
• Oversee recruitment and selection processes, including job posting, candidate screening, interviewing, and onboarding of new employees.
• Manage employee relations, addressing concerns, conflicts, and grievances in a professional and confidential manner.
• Administer compensation and benefits programmes, ensuring competitiveness and compliance with legal requirements.
• Design and deliver training and development programmes to support employee skill enhancement and career progression.
• Maintain accurate and up-to-date employee records and ensure compliance with labour laws and regulations.
• Conduct performance management activities, including appraisals, feedback sessions, and performance improvement plans.
• Foster a positive workplace culture that promotes engagement, diversity, and inclusion across all levels of the organisation.
• Manage HR policies and procedures, ensuring consistency in application and regular updates as needed.
• Provide strategic advice to senior management on people-related matters and organisational development initiatives.

Conhecimentos

Recruitment

Talent acquisition

Workforce planning

Employee relations

HR policies

Leadership

Communication skills

HRIS

MS Office

Analytical thinking

Formação académica

Bachelor's degree in HR Management / related field

SHRM-CP / CIPD certification

Ferramentas

HRIS

Microsoft Office

Descrição da oferta de emprego

About us

FirstBPO Business Process Outsourcing is a leading provider of comprehensive business process outsourcing solutions. We specialise in delivering high-quality services that enable our clients to focus on their core business objectives. With a commitment to operational excellence and employee development, we have established ourselves as a trusted partner for organisations seeking efficient and scalable solutions. Our company culture is built on integrity, innovation, and a genuine investment in our people.

About the role

We are seeking a Human Resource Manager to join our team at our San Pablo City Laguna location on a full-time basis. This is a strategic position within FirstBPO Business Process Outsourcing that will be instrumental in shaping and implementing our human resources strategy. The Human Resource Manager will play a pivotal role in driving organisational growth by attracting, developing, and retaining top talent whilst ensuring compliance with all employment regulations and company policies. This role sits at the intersection of business strategy and people management, making it essential to our continued success.

Key responsibilities

• Develop and implement comprehensive human resources strategies aligned with company objectives and business growth plans

• Oversee recruitment and selection processes, including job posting, candidate screening, interviewing, and onboarding of new employees

• Manage employee relations, addressing concerns, conflicts, and grievances in a professional and confidential manner

• Administer compensation and benefits programmes, ensuring competitiveness and compliance with legal requirements

• Design and deliver training and development programmes to support employee skill enhancement and career progression

• Maintain accurate and up-to-date employee records and ensure compliance with labour laws and regulations

• Conduct performance management activities, including appraisals, feedback sessions, and performance improvement plans

• Foster a positive workplace culture that promotes engagement, diversity, and inclusion across all levels of the organisation

• Manage HR policies and procedures, ensuring consistency in application and regular updates as needed

• Provide strategic advice to senior management on people-related matters and organisational development initiatives

What we're looking for

• Bachelor's degree in Human Resources Management, Business Administration, or a related field

• Professional HR certification such as SHRM-CP, CIPD, or equivalent qualification

• Minimum of 5 years' experience in human resources management, preferably within a business process outsourcing or fast-paced corporate environment

• Proven expertise in recruitment, talent acquisition, and workforce planning

• Strong knowledge of employment law, labour regulations, and compliance requirements relevant to the Philippines

• Excellent communication skills, both written and verbal, with the ability to interact effectively with employees at all levels

• Proficiency in HR information systems and Microsoft Office Suite

• Demonstrated ability to develop and implement HR policies and procedures

• Strong analytical and problem-solving capabilities with attention to detail

• Experience in employee relations management and conflict resolution

• Leadership qualities with the ability to inspire and motivate teams

• Preferred experience in managing multi-site or large-scale operations

What we offer

• Competitive salary package commensurate with qualifications and experience

• Comprehensive health and wellness benefits including medical, dental, and vision coverage

• Professional development opportunities and training programmes to enhance your HR expertise

• Career advancement opportunities within a growing organisation

• Flexible work arrangements where applicable to support work-life balance

• Inclusive workplace culture that values diversity and promotes employee engagement

• Performance-based incentives and recognition programmes

• Supportive management team committed to your success and professional growth