Strategic HR Leader: Talent, Culture & Growth

FirstBPO Business Process Outsourcing; San Pablo; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary package

Health and wellness benefits

Professional development

Career advancement

Flexible work arrangements

Inclusive workplace culture

Incentives and recognition

Supportive management

Job summary

FirstBPO Business Process Outsourcing in San Pablo City, Laguna, is hiring a Human Resource Manager on a full-time basis. The role shaping HR strategy, attracting, developing and retaining talent, while ensuring compliance with employment laws and company policies.

You will lead recruitment, oversee onboarding, manage employee relations, administer compensation and benefits, and design training programs to support growth.

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, or related field.
• SHRM-CP, CIPD or equivalent HR certification.
• Minimum of 5 years' experience in HR management in BPO or fast-paced corporate environment.
• Proven expertise in recruitment, talent acquisition, and workforce planning.
• Strong knowledge of employment law, labour regulations, and compliance requirements relevant to the Philippines.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with employees at all levels.
• Proficiency in HR information systems and Microsoft Office Suite.
• Experience in employee relations management and conflict resolution.
• Leadership qualities with the ability to inspire and motivate teams.
• Experience managing multi-site or large-scale operations.

Responsibilities

• Develop and implement comprehensive human resources strategies aligned with company objectives and business growth plans.
• Oversee recruitment and selection processes, including job posting, candidate screening, interviewing, and onboarding of new employees.
• Manage employee relations, addressing concerns, conflicts, and grievances in a professional and confidential manner.
• Administer compensation and benefits programmes, ensuring competitiveness and compliance with legal requirements.
• Design and deliver training and development programmes to support employee skill enhancement and career progression.
• Maintain accurate and up-to-date employee records and ensure compliance with labour laws and regulations.
• Conduct performance management activities, including appraisals, feedback sessions, and performance improvement plans.
• Foster a positive workplace culture that promotes engagement, diversity, and inclusion across all levels of the organisation.
• Manage HR policies and procedures, ensuring consistency in application and regular updates as needed.
• Provide strategic advice to senior management on people-related matters and organisational development initiatives.

Skills

Recruitment

Talent acquisition

Workforce planning

Employee relations

HR policies

Leadership

Communication skills

HRIS

MS Office

Analytical thinking

Education

Bachelor's degree in HR Management / related field

SHRM-CP / CIPD certification

Tools

HRIS

Microsoft Office

Job description

FirstBPO Business Process Outsourcing in San Pablo City, Laguna, is hiring a Human Resource Manager on a full-time basis. The role shaping HR strategy, attracting, developing and retaining talent, while ensuring compliance with employment laws and company policies.

You will lead recruitment, oversee onboarding, manage employee relations, administer compensation and benefits, and design training programs to support growth.