Human Resource Manager

JCC Asia Back Office Inc.; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Relocation allowance

Job summary

JCC Asia Back Office Inc. is seeking an experienced HR Manager to lead staff services, oversee HR operations, and drive best practices in a fast-growing environment. The role focuses on recruitment, retention, and compliance across the organization.

You will manage performance processes, employee relations, and strategic HR initiatives while coordinating relocation allowances for new hires and ensuring smooth onboarding and offboarding.

Qualifications

• Significant knowledge and experience in staff services management.
• Experience in leadership roles with a focus on HR operations.
• Excellent English communication and stakeholder engagement.
• Demonstrated ability to manage multiple tasks in a regulated industry.

Responsibilities

• Oversee end-to-end HR functions and daily transactions.
• Lead talent acquisition and screening for the organization.
• Develop HR strategies aligned with business goals.
• Ensure legal compliance in HR practices and records.
• Manage performance reviews, induction, and separations.
• Coordinate relocation allowances and visa/permits where needed.
• Maintain employee contracts and related documentation.

Skills

People management

Leadership

HR metrics

Labor law

English communication

Stakeholder management

Team coordination

Conflict resolution

Process improvement

Education

Bachelor's Degree in HR/Management or Psychology

Job description

JCC Asia Back Office Inc. is providing back-office support to Australian and New Zealand Financial Advisers. We are rapidly growing and continually expanding our support operations and therefore seeking suitable and eager candidates to join our fast-growing team.

The company is fully committed to supporting our staff in achieving their career aspirations in a, inclusive supportive and friendly work environment. Our ongoing focus is to ensure our staff are readily equipped with the knowledge, and skill sets for success in all that they achieve. We have a young, vibrant, and energetic team providing a welcoming work environment that promotes equity and fairness.

Key Duties and Responsibilities

1. The role will be guided by the company’s corporate procedures.

2. Oversight and ongoing administrative management of the company’s staff services division inclusive (but not limited to) the following duties and responsibilities:

• New Talent Recruitment
• Jobstreet invites and correspondence
• Interview scheduling
• Administration tasks relating to new talent training and probationary phase
• Government ID requirements
• Training and Probationary contracts
• Relocation Allowance Determinations & Verification with regular quarterly reviews

3. Issuing / replacing / recording of staff access and ID cards

4. Security bank ATM for salary payment

5. Regularize employees’ contracts on completion of probation.

6. Preparation and issuing of HMO applications

7. Leave credit records management

8. Resigned / Exiting Employees

• Exit Interview
• Clearance (BIR 2316 and access cards and equipment return)
• Certification of Employment requests

9. Responsible for the overall operational HR functions and daily transactions.

10. Management of all talent acquisition activities ensuring attracting and screening the best candidates for the organization.

11. Provide best practice advice and participate in change management activities when new processes are implemented.

12. Develop and implement HR strategies and initiatives aligned with the overall business strategy

13. Bridge management and employee relations by addressing demands, grievances or other issues

14. Management of all employment relation matters.

15. Oversee and lead the annual performance review process.

16. Manage staff induction and separation programs.

17. Working closely with the Training Manager to ensure training needs are met (internally)

18. Oversee the administration of performance, discipline and termination related matters.

19. Administer and prepare employee contracts and relevant paperwork. Effective management of employment arrangements and records.

20. Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization

21. Ensure legal compliance throughout human resource management

22. Assist with business licensing and permit renewal processes.

Candidate Personnel and Professional Attributes

To be successful within this role, you will be able to demonstrate significant knowledge and experience in the management of staff services. You will also display evidence of:

• Excellent interpersonal, stakeholder engagement and facilitation skills
• Minimum 5+ years’ work experience in the related field is required for this position.
• Preferably Assistant Manager / Managers specializing in Human Resources or equivalent.
• Advanced written and verbal communication skills
• Accuracy and attention to detail whilst holding good judgement.
• High – level management skills and leadership capabilities.
• Relevant experience in staff services management.
• Excellent interpersonal, stakeholder engagement and facilitation skills.
• Degrees in relevant discipline or equivalent skills, knowledge, and experience are highly regarded.
• Extensive experience in people management or equivalent role, preferably in the Financial Services or other heavily regulated industry.
• Demonstrated experience in high level staff leadership management strategy and implementation and driving continuous improvement in the staff services space.
• Demonstrated ability to work autonomously as well as in a collaborative team
• Ability to influence and negotiate effective outcomes with a broad range of stakeholders
• Strong and relevant administrative skills
• Well organized and the ability to manage multiple topics, projects, and initiatives at one time
• Self-starter and able to work autonomously requiring minimal supervision

Key Selection Criteria

• Minimum 5+ years employment experience in relative field with supervisory and managerial duties.
• Experience working in complex operational environment.
• Proven working experience as HR Manager or another HR Executive role
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices
• Proven Performance in people management and systems management with relevant experience operating in a fast-paced corporate environment.
• Experience collaborating with senior team members and a demonstrated ability to maintain complex stakeholder relationships, both internally and externally.
• Excellent English communication skills (verbal & written) with strong interpersonal skills.
• Excellent attention to detail, problem solving, leadership and analytical skills.
• Ability to multi-task, manage time and the ability to prioritize tasks to meet deadlines.
• Ability to work independently in a team environment.
• Willingness to work within the Australian (Victorian) Public Holiday calendar.
• Proven performance in leadership / enhanced leadership capabilities.
• Experience working in complex operational environment.
• Proven Performance in incident management and response with relevant experience operating in a fast-paced corporate environment.

NB. Candidates MUST submit their CV together with a document addressing all the Key Selection Criteria

as listed above in their application.

Schedule – Day Shift - 8.00am – 5.00pm Mon-Fri

Qualification - Bachelor's Degree or College Degree in Human Resource Management, Psychology or equivalent.

Job Type - Full-Time

N.B. All applicants will be required to undergo several tests and interview for application.

Candidates living far distances(1hr and 30mins or more travel time) from Makati will be required to relocate closer to the office, with generous relocation allowance payable monthly by the company.