Human Resource (Learning and Development Specialist)

GOLDEN ABC, INCORPORATED; Quezon City; On-site; PHP 300,000 - 550,000; Full time

Job summary

GOLDEN ABC, INCORPORATED is seeking a Learning and Development Specialist to design, conduct, evaluate, and continuously improve training programs that raise employee skills and organizational effectiveness.

You will partner with department heads to identify training needs, develop content and delivery methods, run engaging workshops and sessions, maintain training records, and measure impact using Kirkpatrick, VOC and NPS to drive continuous improvement.

Qualifications

• Bachelor’s degree in Behavioral Science, Psychology, Business, or related field.
• 1–2 years of experience in training facilitation and development.
• Proficiency in designing and evaluating training programs using evidence-based methods.

Responsibilities

• Design training programs to enhance employee skills and organizational effectiveness.
• Deliver engaging training sessions, workshops, and seminars.
• Evaluate training effectiveness and adjust programs accordingly.
• Maintain accurate training records and ensure regulatory compliance.
• Utilize e-learning platforms to create online modules.
• Use VOC and NPS to measure training outcomes.

Skills

Training design

Facilitation

Evaluation & metrics

Content development

Kirkpatrick Methodology

LMS / e-learning platforms

Education

Bachelor’s degree in Behavioral Science, Psychology, Business, or related fields

Tools

Learning Management System (LMS)

Job description

The Learning and Development Specialist is responsible for designing, conducting, evaluating, and continuously improving training programs to enhance employee skills and organizational effectiveness.

DUTIES AND RESPONSIBILITIES

Key Areas & Objectives

1. Customer Focus

• Provide effective training solutions that address employees’ development needs using Kirkpatrick Methodology
• Support training-related customer service initiatives and organizational goals.

2. Learning and Growth

• Engage in continuous professional development activities.
• Act as a subject matter expert or facilitator for developmental activities.

3. Operational Efficiency

• Collaborate with department heads to identify training needs and design relevant training programs, including content, materials, and delivery methods.
• Conduct engaging training sessions, workshops, and seminars to ensure employees acquire necessary skills and knowledge.
• Maintain accurate and up-to-date training records, ensuring compliance with company policies and industry regulations.
• Develop and administer assessments to evaluate training effectiveness, making necessary adjustments to improve outcomes.
• Utilize technology and e-learning platforms to create online training modules and resources.
• Use VOC and NPS to measure training effectivity
• Develop e-learning modules to complement blended-learning strategies

4. Financial Viability

• Support corporate and departmental financial performance through cost-effective training initiatives.
  

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work is primarily performed in an office environment.
• Minimal exposure to physical risk.
  

QUALIFICATIONS

EDUCATION REQUIRED

• Bachelor’s Degree in Behavioral Science, Psychology, Business, or related fields.

EXPERIENCE

• At least 1-2 years of experience in training facilitation and development.