Human Resource Coordinator

Doxa; Philippines; Remote; PHP 360,000 - 600,000; Full time

Job summary

DOXA is seeking a detail-oriented HR Coordinator to support HR operations with a focus on preboarding for new hires. You will coordinate onboarding activities, maintain employee records, support compliance initiatives, and assist with benefits and staffing inquiries.

The ideal candidate is proactive, highly organized, and capable of juggling multiple priorities in a fast-paced environment while working with Philippine and international teams.

Qualifications

• Bachelor's degree in HR, business administration, psychology, or related field.
• Minimum 1 year of professional admin or customer service experience.
• Experience with HRIS platforms is a plus.
• Intermediate Excel skills; ability to learn complex systems.
• Knowledge of federal, state, local employment laws and compliance (e.g., COBRA, FMLA, ADA).

Responsibilities

• Coordinate preboardings for multiple clients to ensure high customer service and advise on preboarding best practices.
• Operate and maintain preboarding platforms (eVeriify, drug screening portal, training platform, etc.).
• Meet with worksite employees during preboarding to explain PEO services, policies, and employee portals.
• Manage communications with clients and employees; provide dedicated support and build relationships.
• Enter data into HRIS/Payroll and maintain data integrity in records.

Skills

Excel

HRIS platforms

Customer service

Attention to detail

Communication skills

Education

Bachelor's degree in Human Resources / Business Administration / Psychology

Job description

Our Company

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:

We're seeking a detail-oriented and customer-focused Human Resources Coordinator to support HR operations, with a primary focus on facilitating the preboarding process for new employees. This role will be responsible for coordinating onboarding-related activities, maintaining accurate employee records, supporting HR compliance initiatives, and assisting with benefits, staffing, and employee-related inquiries.

You'll play a key role in ensuring a smooth preboarding experience, maintaining strong relationships with clients and employees, and collaborating with internal departments to deliver efficient HR services. The ideal candidate is proactive, highly organized, solutions-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Location: Must be in Philippines - Remote.

Environment: Philippine and International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday - 8:00 AM - 5:00 PM MST.

Contract: Non-fixed Term Contract.

Requirements:

• Education: Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field required.


• Experience: Minimum of 1 year of professional administrative or customer service experience. Previous experience with HRIS platforms is a plus.


• Skills: Intermediate Microsoft Excel skills; ability to quickly learn and navigate complex computer systems; familiarity with HRIS, employee preboarding platforms, and administrative systems. General understanding of federal, state, and local employment laws, including COBRA, FMLA, ADA, and employment compliance.


• Characteristics: Strong attention to detail, excellent customer service and communication skills, discretion when handling confidential information, problem-solving abilities, initiative, accountability, adaptability, and the ability to multitask and prioritize competing deadlines.

Responsibilities:

• Coordinate preboardings for a variety of clients to ensure the highest level of customer service, including advising clients on preboarding best practices and assisting worksite employees with any preboarding-related inquiries.


• Operating in and maintaining platforms pertaining to preboarding: eVeriify, drug screening portal, training platform, etc.


• Meet with worksite employees during their preboarding process on an as-needed basis to ensure a proper understanding of PEO services, employee portal, and employee policies and procedures.


• Manage incoming communications with assigned clients and their employees; provide dedicated support and maintain consistent availability to assist with assigned clients in a manner to encourage relationship-building.


• Enter data in the HRIS/Payroll system, maintaining the integrity of data in HRIS records


• Maintain state-specific Employee Handbooks and policies with the assistance of the HR team, ensuring all proper policies and notices are acknowledged by the new hire during their preboarding process.


• Maintain proper records of labor law posters.


• Prepare leave of absence, FMLA, and ADA paperwork according to applicable law


• Routine compliance audits, as well as compliance project work as needed.


• Ability to multitask and prioritize various HR projects involving several departments across multiple clients while working within deadline constraints.


• Manage HR and Preboarding email inboxes


• Perform such other duties appropriate to the role as may be required from time to time.