Hub Operations Leader | Process Improvement & KPIs

Shopee; Philippines; On-site; PHP 350,000 - 520,000; Full time

Job summary

Shopee Philippines is seeking an operations hub manager to oversee daily hub operations, ensuring smooth and efficient functioning and strict adherence to procedures. You will lead weekly team briefings and evaluate performance to drive improvements.

Additionally, you will drive KPI improvements, implement process initiatives to boost hub productivity, assist customer escalations, coordinate with agency coordinators, and handle other hub responsibilities as needed.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

Shopee Philippines is seeking an operations hub manager to oversee daily hub operations, ensuring smooth and efficient functioning and strict adherence to procedures. You will lead weekly team briefings and evaluate performance to drive improvements.

Additionally, you will drive KPI improvements, implement process initiatives to boost hub productivity, assist customer escalations, coordinate with agency coordinators, and handle other hub responsibilities as needed.