Hub Operations Lead: KPI-Driven Process & Team Leadership

spx express; Philippines; On-site; PHP 781,000 - 1,451,000; Full time

Job summary

SPX Express is seeking a Hub Operations Lead in the Philippines to oversee daily hub activities and drive efficient, compliant operations. The role requires leadership in a warehouse or hub setting and a strong track record in supply chain and ecommerce fulfilment.

You will coordinate with agency teams, support the customer support function during escalations, and lead ongoing process improvements to enhance productivity and KPIs. This position is based on-site in the hub operations environment.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

KPI improvement

Operations management

Team coordination

Education

Bachelor's degree

Job description

SPX Express is seeking a Hub Operations Lead in the Philippines to oversee daily hub activities and drive efficient, compliant operations. The role requires leadership in a warehouse or hub setting and a strong track record in supply chain and ecommerce fulfilment.

You will coordinate with agency teams, support the customer support function during escalations, and lead ongoing process improvements to enhance productivity and KPIs. This position is based on-site in the hub operations environment.