Hub Operations Lead

SPX PHILIPPINES INC.; Quezon; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Lead to oversee daily hub activities, ensuring smooth operations and strict adherence to procedures.

The role involves leading briefings, monitoring team performance, and driving KPI improvements to boost efficiency. The ideal candidate has a Bachelor's degree or higher, with at least 4 years in Supply Chain & Logistics, including e-commerce fulfilment, and experience leading a team in a hub environment.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team coordination

KPI monitoring

Process improvement

Customer escalation support

Education

Bachelor's degree or higher

Job description

SPX PHILIPPINES INC. is seeking a Hub Operations Lead to oversee daily hub activities, ensuring smooth operations and strict adherence to procedures.

The role involves leading briefings, monitoring team performance, and driving KPI improvements to boost efficiency. The ideal candidate has a Bachelor's degree or higher, with at least 4 years in Supply Chain & Logistics, including e-commerce fulfilment, and experience leading a team in a hub environment.