Hub Operations Lead: KPIs & Continuous Improvement
Shopee
14 days+
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Job description
Responsibilities
- Oversee daily hub operations, ensuring smooth and efficient functioning.
- Ensure adherence to established procedures, policies, and regulations.
- Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
- Drive continuous improvement in key performance indicators (KPIs) for the hub.
- Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
- Assist the Customer Support team with call‑outs to resolve customer escalations.
- Coordinate with agency coordinators to manage and support agency teams.
- Handle additional tasks related to overall hub operations as needed.
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