Hub Operations Lead: Process & KPI Excellence

spx express; Philippines; On-site; PHP 420,000 - 640,000; Full time

Job summary

spx express in the Philippines is seeking a Hub Operations Leader to oversee daily hub activities, ensuring smooth and efficient functioning across all shifts and teams. You will enforce adherence to procedures, policies, and regulations while maintaining a safe, productive work environment.

The role requires leading team briefings and weekly staff meetings, driving continuous improvement in KPIs, and implementing process improvements to boost hub productivity.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience leading a division or team in a warehouse or hub environment.
• Minimum 4 years in supply chain & logistics industry.
• Experience in e-commerce fulfilment.
• Other tasks related to hub operations.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist Customer Support with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Warehouse operations

Hub operations

KPI optimization

Process improvement

Customer escalation support

Agency coordination

E-commerce fulfilment

Education

Bachelor's Degree or higher in related fields

Job description

spx express in the Philippines is seeking a Hub Operations Leader to oversee daily hub activities, ensuring smooth and efficient functioning across all shifts and teams. You will enforce adherence to procedures, policies, and regulations while maintaining a safe, productive work environment.

The role requires leading team briefings and weekly staff meetings, driving continuous improvement in KPIs, and implementing process improvements to boost hub productivity.