Hub Operations Leader: Logistics & Performance

SPX PHILIPPINES INC.; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Associate to support day-to-day hub activities, monitor KPIs, generate hub reports, and resolve customer escalations.

The role includes coordinating with agency teams and handling payment processes, with a need for leadership experience in a warehouse or hub environment. The ideal candidate holds a bachelor’s degree, has 3+ years in logistics, and can work shifts assigned to the cluster.

Qualifications

• Bachelor’s degree required.
• At least 3 years of related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership role in a warehouse or hub environment preferred.
• Experience in payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Assist in day-to-day hub operations (first and last mile) including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Skills

Leadership

Logistics knowledge

Problem solving

Continuous learning mindset

Communication

Education

Bachelor’s Degree

Tools

Microsoft Office

Payments processing systems

Job description

SPX PHILIPPINES INC. is seeking a Hub Operations Associate to support day-to-day hub activities, monitor KPIs, generate hub reports, and resolve customer escalations.

The role includes coordinating with agency teams and handling payment processes, with a need for leadership experience in a warehouse or hub environment. The ideal candidate holds a bachelor’s degree, has 3+ years in logistics, and can work shifts assigned to the cluster.