Hub Operations & Process Improvement Lead

SPX PHILIPPINES INC.; Matnog; On-site; PHP 600,000 - 800,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations professional to oversee daily hub operations, ensuring smooth and efficient functioning.

The role includes leading weekly staff meetings, driving KPI improvements, implementing process initiatives to boost productivity, and ensuring compliance with procedures and regulations.

You will coordinate with agency coordinators and assist the Customer Support team with escalations as needed to maintain service levels.

Responsibilities

• Oversee daily hub operations to ensure smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX PHILIPPINES INC. is seeking a Hub Operations professional to oversee daily hub operations, ensuring smooth and efficient functioning.

The role includes leading weekly staff meetings, driving KPI improvements, implementing process initiatives to boost productivity, and ensuring compliance with procedures and regulations.

You will coordinate with agency coordinators and assist the Customer Support team with escalations as needed to maintain service levels.