Hub Operations Lead - Driving Efficiency & KPI Growth

SPX Express; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPX Express is seeking a Hub Operations Supervisor in Manila to manage daily hub activities, ensure compliance with procedures, and lead weekly team briefings. You will drive KPI improvements and implement process initiatives to boost productivity while coordinating with agency teams and assisting the Customer Support group in escalations.

Qualified candidates will have a Bachelor's degree and at least 4 years in supply chain/logistics, with proven leadership in a warehouse/hub and hands-on

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team Management

Process Improvement

KPI Tracking

Operations Oversight

Education

Bachelor's Degree in related field

Job description

SPX Express is seeking a Hub Operations Supervisor in Manila to manage daily hub activities, ensure compliance with procedures, and lead weekly team briefings. You will drive KPI improvements and implement process initiatives to boost productivity while coordinating with agency teams and assisting the Customer Support group in escalations.

Qualified candidates will have a Bachelor's degree and at least 4 years in supply chain/logistics, with proven leadership in a warehouse/hub and hands-on