Hub Operations Lead: Process Improvement & Team Performance

spx express; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

spx express seeks an experienced Hub Operations Lead to oversee daily hub activities, ensuring smooth, efficient functioning and strict adherence to procedures.

You will lead team briefings, drive KPI improvements, and manage process improvements to boost productivity while coordinating with agency coordinators and supporting customer escalations.

Bachelor's degree required; minimum 4 years in supply chain/logistics and e-commerce fulfilment.

Qualifications

• Bachelor's degree in a related field.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations and ensure smooth, efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPI metrics for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to manage and support agency teams.

Education

Bachelor's Degree or higher in related fields

Job description

spx express seeks an experienced Hub Operations Lead to oversee daily hub activities, ensuring smooth, efficient functioning and strict adherence to procedures.

You will lead team briefings, drive KPI improvements, and manage process improvements to boost productivity while coordinating with agency coordinators and supporting customer escalations.

Bachelor's degree required; minimum 4 years in supply chain/logistics and e-commerce fulfilment.