Hub Operations Lead: Logistics, Reporting & Process Improvement

SPX Express; Manila; On-site; PHP 400,000 - 640,000; Full time

Job summary

SPX Express is seeking a proactive Hub Operations Supervisor in Manila to manage daily hub activities across last mile and first mile operations. You will lead teams, coordinate riders, monitor KPI performance, and ensure accurate hub reporting.

The role requires a Bachelor’s degree and at least 3 years in logistics or warehouse environments, with strong Microsoft Office skills and a willingness to work shifts across the cluster. You will drive process improvements and oversee payment processes.

Qualifications

• Bachelor’s degree required.
• At least 3 years in Logistics, Warehouse and Distribution; e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster; ability to do shift work.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve Customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handle payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Skills

Leadership

Logistics

Payments processing

MS Office

Team coordination

Inventory control

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

SPX Express is seeking a proactive Hub Operations Supervisor in Manila to manage daily hub activities across last mile and first mile operations. You will lead teams, coordinate riders, monitor KPI performance, and ensure accurate hub reporting.

The role requires a Bachelor’s degree and at least 3 years in logistics or warehouse environments, with strong Microsoft Office skills and a willingness to work shifts across the cluster. You will drive process improvements and oversee payment processes.