Hub Operations Lead: Logistics & KPIs (Manila)

Shopee; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Shopee is seeking an experienced Hub Operations professional to manage day-to-day activities across last mile and first mile processes in Manila. You will drive inbounding, sorting, rider dispatch, inventory control, and reporting to sustain high productivity and KPI attainment.

You will support customer support on escalations, implement efficiency projects, and coordinate with agency teams to ensure smooth hub operations and accurate payment handling.

Qualifications

• Bachelor’s degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in warehouse or hub environment.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work.
• Continuous learning mindset; able to perform administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operation (last mile and first mile activities).
• Oversee parcel inbounding, sorting, rider dispatch, and receiving in-transit parcels.
• Monitor hub performance and KPI attainment through reports.
• Support Customer Support in escalations via calls or communications.
• Lead process-improvement projects to boost hub productivity.
• Handle payment transactions and other payment processes.
• Coordinate with agency coordinators to oversee teams.
• Document minutes of meetings and maintain briefings.

Skills

Logistics

Hub operations

Team leadership

Process improvement

Reporting

Payments handling

Education

Bachelor’s degree

Tools

MS Office

Job description

Shopee is seeking an experienced Hub Operations professional to manage day-to-day activities across last mile and first mile processes in Manila. You will drive inbounding, sorting, rider dispatch, inventory control, and reporting to sustain high productivity and KPI attainment.

You will support customer support on escalations, implement efficiency projects, and coordinate with agency teams to ensure smooth hub operations and accurate payment handling.