Hub Operations Lead — Logistics & Fulfillment

SPX PHILIPPINES INC.; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Associate to support day-to-day hub operations across first and last mile activities, inventory management, and KPI-driven productivity.

You'll help monitor hub performance, create and validate hub reports, assist customer support with escalations, and drive process improvements including payments processing. Willingness to shift and be assigned across clusters is required.

Qualifications

• Bachelor’s degree holder.
• 3+ years in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or related function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts per team schedules.
• Continuously learning mindset; capable of administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile).
• Monitor hub performance and KPIs for productivity.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvement initiatives to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Logistics

Warehouse operations

Payments processing

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Shopee Philippines is seeking a Hub Operations Associate to support day-to-day hub operations across first and last mile activities, inventory management, and KPI-driven productivity.

You'll help monitor hub performance, create and validate hub reports, assist customer support with escalations, and drive process improvements including payments processing. Willingness to shift and be assigned across clusters is required.