Hub Operations Lead - Logistics & Dispatch

Hammerjack Pty Ltd; Philippines; On-site; PHP 480,000 - 600,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Hub Operations professional in the Philippines to support day-to-day hub activities across last mile and first mile processes. The role includes briefing, reporting, and ensuring productivity aligned with Hub KPIs.

Applicants should have a Bachelor's degree, 3+ years in logistics/warehouse distribution (e-commerce a bonus), and leadership experience. Proficiency in Microsoft Office and flexibility for shift work are required.

Qualifications

• Bachelor's degree holder.
• At least 3 years of experience in Logistics, Warehouse and Distribution; e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to perform administrative and other hub operations tasks.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve Customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handle payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Skills

Leadership

Team coordination

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Hammerjack Pty Ltd is seeking a Hub Operations professional in the Philippines to support day-to-day hub activities across last mile and first mile processes. The role includes briefing, reporting, and ensuring productivity aligned with Hub KPIs.

Applicants should have a Bachelor's degree, 3+ years in logistics/warehouse distribution (e-commerce a bonus), and leadership experience. Proficiency in Microsoft Office and flexibility for shift work are required.