Hub Operations Lead: Efficiency & KPI Champion

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 560,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced hub operations leader to oversee daily hub activities, ensuring efficient workflow and strict adherence to procedures. The role involves leading team briefings, driving KPI improvements, and coordinating with support and agency teams to resolve escalations.

The ideal candidate has a Bachelor’s degree or higher and at least 4 years in supply chain/logistics, with proven leadership in warehouse or hub settings and experience in e-commerce fulfilment.

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations to ensure smooth functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.

Skills

Leadership experience

Warehouse operations

Supply chain & logistics

Education

Bachelor's degree or higher

Job description

Hammerjack Pty Ltd is seeking an experienced hub operations leader to oversee daily hub activities, ensuring efficient workflow and strict adherence to procedures. The role involves leading team briefings, driving KPI improvements, and coordinating with support and agency teams to resolve escalations.

The ideal candidate has a Bachelor’s degree or higher and at least 4 years in supply chain/logistics, with proven leadership in warehouse or hub settings and experience in e-commerce fulfilment.