Hub Operations Lead — KPI & Process Improvement

Shopee; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee is seeking a Hub Operations Manager in the Philippines to oversee daily hub operations, ensuring smooth and efficient functioning. The role requires leadership within a warehouse or hub environment and at least four years in supply chain and logistics, with strong ecommerce fulfilment experience.

The position focuses on driving KPI improvements, coordinating with agency teams, and guiding staff through regular briefings and performance reviews to sustain high productivity.

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Supply Chain

Logistics

E-commerce Fulfilment

Team Coordination

Education

Bachelor's Degree or higher

Job description

Shopee is seeking a Hub Operations Manager in the Philippines to oversee daily hub operations, ensuring smooth and efficient functioning. The role requires leadership within a warehouse or hub environment and at least four years in supply chain and logistics, with strong ecommerce fulfilment experience.

The position focuses on driving KPI improvements, coordinating with agency teams, and guiding staff through regular briefings and performance reviews to sustain high productivity.