Hub Operations Lead – Logistics & E‑commerce

Shopee; Philippines; On-site; PHP 670,000 - 1,228,000; Full time

Job summary

Shopee is seeking an experienced Hub Operations Lead in the Philippines to oversee daily hub activities, ensure adherence to procedures, and drive KPI improvements. The role involves leading briefings, coordinating with agency teams, and supporting customer escalation resolutions.

The ideal candidate holds a Bachelor's degree or higher, has at least 4 years in supply chain and logistics, and has hands-on experience in e-commerce fulfillment within a hub environment.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily SDD hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead briefings, meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Logistics

Supply Chain

Team Management

KPI Tracking

E-commerce Fulfillment

Education

Bachelor's Degree

Job description

Shopee is seeking an experienced Hub Operations Lead in the Philippines to oversee daily hub activities, ensure adherence to procedures, and drive KPI improvements. The role involves leading briefings, coordinating with agency teams, and supporting customer escalation resolutions.

The ideal candidate holds a Bachelor's degree or higher, has at least 4 years in supply chain and logistics, and has hands-on experience in e-commerce fulfillment within a hub environment.