Hub Operations Lead: KPI & Process Improvement

SPX PHILIPPINES INC.; Dasmariñas; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX PHILIPPINES INC. in Dasmariñas, Cavite, is seeking an operations leader to oversee daily hub operations, drive KPI improvements, and implement process improvements. You will lead team briefings, conduct weekly staff meetings, and support agency teams.

This role collaborates with Customer Support and agency coordinators to resolve escalations, ensure adherence to procedures, and maintain compliant operations.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX PHILIPPINES INC. in Dasmariñas, Cavite, is seeking an operations leader to oversee daily hub operations, drive KPI improvements, and implement process improvements. You will lead team briefings, conduct weekly staff meetings, and support agency teams.

This role collaborates with Customer Support and agency coordinators to resolve escalations, ensure adherence to procedures, and maintain compliant operations.