Hub Operations Lead: Dispatch, Reporting & Efficiency

SPX Express

14 days+

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Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
Conducts team briefing and documents minutes of the meeting
Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
Creates, reviews and validates reports of the Hub
Assists Customer Support team in call outs to solve Customer support escalations
Implements process improvement initiatives & projects geared towards increasing Hub productivity
Handle payment transactions and other payment processes
Coordinates with agency coordinators in overseeing agency teams
Other tasks related to the operations of the Hub

Job Description

Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
Conducts team briefing and documents minutes of the meeting
Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
Creates, reviews and validates reports of the Hub
Assists Customer Support team in call outs to solve Customer support escalations
Implements process improvement initiatives & projects geared towards increasing Hub productivity
Handle payment transactions and other payment processes
Coordinates with agency coordinators in overseeing agency teams
Other tasks related to the operations of the Hub

Requirements

Bachelor’s Degree Holder
At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
Has held a leadership role preferably in a warehouse or hub environment
Experience in payments processing or similar function
Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
Willing to be assigned anywhere in the designated Cluster
Able to do shift work depending on agreed team schedules
Must have a continuous learning mindset; able to do administrative and other tasks in hub operations