Hub Coordinator - Operations, SPX Express (Guindulman)

SPX Express; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

SPX Express in Metro Manila is looking for a candidate to manage hub operations, including parcel inbounding and sorting, team briefings, and performance monitoring.

The ideal applicant will possess a Bachelor's degree, at least 3 years of logistics experience, and proficiency in Microsoft Office. They should be prepared for shift work and have a mindset focused on continuous learning and improvement.

Qualifications

• Bachelor's degree holder.
• At least 3 years of experience in logistics, warehouse, and distribution.
• Leadership role experience in a warehouse or hub environment.

Responsibilities

• Assist in daily hub operations including parcel sorting and dispatch.
• Conduct team briefings and document minutes.
• Monitor hub performance to meet productivity and KPI goals.
• Create and validate hub reports.
• Support customer escalations and payment processing.

Skills

Logistics experience

Leadership skills

Microsoft Office proficiency

Education

Bachelor’s Degree

Job description

Job Description

• Assists in the day‑day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in‑transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call out to solve Customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.