Hub Operations Specialist: Dispatch & KPI Focus

SPX PHILIPPINES INC.; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

SPX Philippines Inc. is seeking a Hub Operations Assistant to support day-to-day operations for both last mile and first mile activities, including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

You will conduct team briefings, document meeting minutes, monitor performance against Hub KPIs, and create/validate hub reports. You will assist in resolving customer escalations with the support team, drive process improvements, handle payments,

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

SPX Philippines Inc. is seeking a Hub Operations Assistant to support day-to-day operations for both last mile and first mile activities, including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

You will conduct team briefings, document meeting minutes, monitor performance against Hub KPIs, and create/validate hub reports. You will assist in resolving customer escalations with the support team, drive process improvements, handle payments,