Hub Operations Lead - Cavite (Zone Dasma)

SPX PHILIPPINES INC.; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

Shopee is seeking a Hub Operations professional to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management. You will help monitor hub performance and assist in resolving escalations to sustain high productivity across first and last mile processes.

The role involves creating and validating hub reports, implementing process improvements, and coordinating with agency teams to ensure smooth operations and accurate payments.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience in Logistics, Warehouse and Distribution, with e-commerce fulfillment advantageous.
• Experience in leadership roles in warehouse or hub environments.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work depending on team schedules.
• Must have a continuous learning mindset; able to perform administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

Shopee is seeking a Hub Operations professional to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management. You will help monitor hub performance and assist in resolving escalations to sustain high productivity across first and last mile processes.

The role involves creating and validating hub reports, implementing process improvements, and coordinating with agency teams to ensure smooth operations and accurate payments.