Hub Lead - Operations, SPX Express (Pasong Kawayan, Cavite)

SPX PHILIPPINES INC.; General Trias; On-site; PHP 400,000 - 700,000; Full time

Job summary

SPX PHILIPPINES INC. in Cavite, Philippines, is seeking a Hub Operations Lead to manage daily hub operations and ensure adherence to procedures. You will lead briefings, assess performance, and drive KPI improvements to boost productivity and efficiency.

The role involves coordinating with agency coordinators, supporting customer escalations, and handling additional hub-related tasks as needed to maintain smooth operations.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.