Hub Lead - Operations, SPX Express (Alapan, Cavite)

SPX PHILIPPINES INC.; Imus; On-site; PHP 420,000 - 660,000; Full time

Job summary

SPX PHILIPPINES INC. in Cavite is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning.

You will lead team briefings, conduct weekly staff meetings, assess performance, and drive continuous improvement in KPIs for the hub. Coordinate with agency coordinators and assist Customer Support with escalations as needed.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.