Hub Lead - Operations, SPX Express (Cebu)

SPX PHILIPPINES INC.; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

SPX PHILIPPINES INC. in Cebu City is seeking an experienced hub operations lead to ensure daily operations run smoothly and efficiently. The role focuses on adhering to procedures, leading team meetings, and driving performance improvements.

You will implement process enhancements, support customer escalations with the support team, and coordinate with agency coordinators to ensure cohesive hub functioning. Additional duties may arise as needed.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.