Hub Lead - Operations, SPX Express (Cordova, Cebu)

SPX PHILIPPINES INC.; Cordova; On-site; PHP 400,000 - 700,000; Full time

Job summary

SPX PHILIPPINES INC. in Cebu's Cordova hub is seeking a Hub Operations Supervisor to oversee daily operations, ensuring smooth and compliant service delivery across all processes.

You will lead team briefings, monitor KPIs, drive productivity improvements, coordinate with agency coordinators, and assist the Customer Support group with escalations while upholding established procedures and policies, and proactively handling additional hub tasks as needed.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.

• Ensure adherence to established procedures, policies, and regulations.

• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.

• Drive continuous improvement in key performance indicators (KPIs) for the hub.

• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Coordinate with agency coordinators to manage and support agency teams.

• Handle additional tasks related to overall hub operations as needed.